Frequently Asked Questions (FAQ)
Q. What areas do you travel to?
A. I generally travel within a 10km radius (around a 20-30minute drive) from my base in Caulfield. Because I bring all equipment with me, I’ll need nearby parking or an on-site parking space. You can see a rough service area map on the homepage, and if you’re unsure whether your location is covered, please feel free to contact me.
Q. How can I make a booking?
A. You can book easily through the Online Booking page. Just choose your preferred treatment and time from the calendar to confirm your appointment.
Q. What is your cancellation policy?
A. Changes and cancellations are accepted up to the day before your appointment. Same-day cancellations may incur a cancellation fee according to our policy.
Q. What should I prepare on the day?
A. I bring everything needed for the treatment, including the massage table, towels and oils. Please just prepare a quiet space where you can relax. Please note that I also need about 15 extra minutes for setting up and closing down.
Q. How can I pay?
A. Payment can be made by cash or card. For first-time clients, payment in advance is generally required to confirm the appointment. Please contact me via the Contact or WhatsApp section for more information.
Q. Do I need a large room for the massage?
A. No. I bring my own massage table and everything needed for the treatment. A space of approximately 2 m × 1.5 m is sufficient.
Q. Can I book through a message?
A. Yes. Please check the service area and the Online Booking page for available times, then send me your preferred date and time. For first-time clients, advance payment may be requested to confirm the appointment.
Q. Do you accept last-minute bookings?
A. No. Please make your booking at least one day in advance.
Q. Can I claim a health fund rebate for remedial massage?
A. Yes. Health fund rebates may be available for Remedial Massage and Pregnancy Massage. Please note: I do not have a HICAPS machine. After your treatment, I will email you the information required to make a claim. You can then contact your private health insurer directly to process your rebate.